ELSE LLC would like you to be completely satisfied and happy with your online purchase. Ordering online can be tricky - especially when it comes to purchasing lingerie. We want to love your new lingerie as much as we do. If for some reason you don't, most items can be returned within 30 days from their shipment date.
Returns from US : $10 for each package independent of the order size & value.
Returns from Canada : $25 for each package independent of the order size & value.
Returns from EU and UK: $25 for each package independent of the order size & value.
Returns from all other territories: $25 for each package independent of the order size & value.
ELSE LLC does not accept any exchanges. Items can be purchased again, and can be returned if orders are eligible to the criteria mentioned below
- Returned within 30 days from original ship date
- Has not been WORN, ALTERED OR WASHED
- Remains in original packaging with all tags attached
- We do not accept returns on UNDERWEAR, SWIM, BODYSUITS if the hygienic slip is removed
- No refunds will be issued for merchandise on SALE
Exception: Los Angeles customers can make their return from Else Melrose Store at no additional charge independent from order value.
Else Lingerie Americas LLC reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.
Refunds will be issued within 10-15 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.
Please start your return here
Please send an email to customerservice@elselingerie.com for all other inquiries.